Fd77 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

This fd77 Privacy Policy applies to all Malaysian players who register an account, make a deposit, play games, or interact in any way with the fd77 platform via fd77-jit.com, whether through a desktop browser or smartphone.

Fd77 is the data controller for personal information collected from Malaysian players. This means fd77 is responsible for deciding how and why player personal data is collected and used. We carry out this responsibility with full commitment and transparency.

This policy does not apply to third-party websites you may access through links (if any) within the fd77 platform. We encourage you to read the privacy policy of each website you visit separately.

Fd77 collects various types of information from players as required for platform operations. Below are the categories of data collected and the purposes behind each:

Fd77 does not collect sensitive data such as medical information, religious beliefs, or political views. All data collected is directly relevant to providing online casino platform services to Malaysian players.

Every piece of data collected by fd77 has a specific and legitimate purpose. fd77 does not use player data for anything unrelated to delivering the platform's services. Below are the primary ways fd77 uses your data:

• Account Management & Security: To verify your identity at login, process password reset requests, send SMS verification codes, and detect unauthorized access attempts on your fd77 account.
• Financial Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and to process withdrawals to payment methods registered under your name.
• Age Verification & KYC: To ensure all players meet the minimum age requirement of 18 years and to verify player identity before processing large withdrawals or when required by fd77's security procedures.
• Dispute Resolution: Game and transaction records are retained to enable fd77 to investigate and resolve any disputes or complaints raised by players in a fair, evidence-based manner.
• Fraud Prevention: Technical data such as IP addresses and access logs are used by fd77's security systems to identify suspicious patterns, prevent multi-account usage, and protect the player community as a whole.
• Platform Improvement: Anonymised usage data is used to understand how players interact with the fd77 platform, enabling us to identify areas for improvement and develop more useful new features.
• Service Communications: To send important account-related notifications such as deposit confirmations, withdrawal confirmations, security alerts, and updates to relevant terms or policies.

Fd77 does not use your data for third-party advertising purposes or to build marketing profiles that are sold to other companies. Promotional communications from fd77 are sent solely in relation to fd77's own platform offers and promotions, and you may opt out at any time through your account notification settings.

Fd77 upholds the principle that players' personal data is confidential and not to be shared freely. However, there are limited situations where fd77 needs to share data with selected third parties to keep the platform running:

Selected Technical Service Providers: fd77 uses services from trusted technical infrastructure providers — including cloud computing providers, payment processing systems, and live casino game providers such as Evolution Gaming and Pragmatic Play. These providers are granted access only to the minimum data necessary to perform their functions and are bound by strict confidentiality agreements with fd77.

Malaysian Payment Providers: To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, fd77 is required to share the necessary transaction details with the respective payment providers. These providers are subject to strict financial security standards and Bank Negara Malaysia regulations.

Legal Requirements: fd77 may be required to disclose player data to the relevant authorities when compelled by a court order, warrant, or valid legal directive. In such circumstances, fd77 will disclose only the minimum data necessary and will endeavour to notify the affected player where permitted by law.

Fd77 stores players' personal data on secure servers with multiple layers of protection operating simultaneously to keep your information safe at all times:

• Data Encryption at Rest: All player data stored in fd77's databases is encrypted using AES-256 encryption. This means that even if someone were to gain physical access to the servers, the stored data cannot be read without the correct encryption key.
• Data Encryption in Transit: All communications between your device and fd77's servers are secured using TLS 1.3 protocol with a verified 256-bit SSL certificate. This ensures that no third party can intercept or read your data in transit.
• Tiered Access Control: Only fd77 staff who require access to specific data in order to carry out their duties are permitted to do so — and only for data relevant to those duties. All staff access to player data is logged and audited on a regular basis.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect and alert on any suspicious activity, intrusion attempts, or anomalies in data access patterns.
• Regular Data Backups: Player data is backed up regularly and stored in separate, secure locations to ensure continuity of fd77 services in the event of an unexpected incident.

Data Retention Period: fd77 retains personal data for as long as your account remains active. Following account closure, transaction and game records are kept for a minimum of 5 years for legal compliance, audit, and dispute resolution purposes. After this period, data will be securely deleted or anonymised.

The fd77 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Below are the types of cookies fd77 uses and their purposes:

You can manage optional cookies through your web browser settings at any time. However, disabling essential cookies and anti-fraud cookies may affect core fd77 platform functionality and the security of your account.

The security of financial transactions is one of the most critical aspects of fd77's operations. Malaysian players use a wide range of digital payment methods for deposits and withdrawals, and fd77 takes specific measures to protect every transaction:

When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (including Maybank2u and CIMB Clicks), the actual payment process takes place through the secure interface of the respective payment provider — fd77 never sees or stores your digital wallet or bank account login details. What fd77 receives is only a transaction confirmation and a unique payment reference.

Fd77 adheres to the standards of PCI-DSS (Payment Card Industry Data Security Standard) in the handling of financial data. fd77's systems are designed to ensure that sensitive financial data is never stored in plain text anywhere within the platform's infrastructure.

All deposit and withdrawal transaction records are securely retained for the following purposes:

• Proving that a payment was made or received in the event of a dispute
• To comply with financial compliance and audit requirements
• To support the required identity verification (KYC) process
• To protect players from wrongful claims related to transactions

As an fd77 player whose data is processed by our platform, you have several important rights that fd77 fully respects and will facilitate upon request:

• Right of Access: You may request a copy of all personal data fd77 holds about you. fd77 will provide this in a readable format within 30 days of the request date.
• Right to Rectification: If you find that personal data held by fd77 about you is inaccurate or out of date, you may request a correction. Please contact fd77 support with proof of the correct information.
• Right to Erasure ("Right to Be Forgotten"): Under certain circumstances, you may request that fd77 delete your personal data. Please note that this right may be limited by legal requirements obligating fd77 to retain certain records for a minimum period.
• Right to Restrict Processing: You may request that fd77 restrict how your data is processed in certain situations — for example, while you are disputing the accuracy of your data or while a complaint investigation is ongoing.
• Data Portability Rights: You may request your personal data in a structured, commonly used, and machine-readable format for transfer to another service where applicable.
• Right to Object: You may object to the processing of your personal data for specific purposes, including marketing communications from fd77 (which can be stopped immediately via the unsubscribe link in any promotional email).

To exercise any of the above rights, please contact the fd77 privacy team by emailing support@fd77-jit.com or via the in-platform 24/7 Live Chat. Please clearly state the right you wish to exercise and provide sufficient information for us to verify your identity before processing the request.

As fd77 works with internationally recognised live casino game providers such as Evolution Gaming and Pragmatic Play, whose infrastructure spans multiple countries, certain game data may be processed on servers located outside Malaysia. This is a technical requirement for delivering high-quality live casino games to Malaysian players.

Fd77 ensures that any cross-border data transfers are made only to:

• Providers operating in countries or regions with recognised data protection standards equivalent to or higher than Malaysia's
• Providers bound by data transfer agreements that ensure adequate protection for Malaysian players' data
• Internationally recognised providers holding security certifications such as ISO 27001 and PCI-DSS compliance

For more information about the safeguards fd77 has in place for cross-border data transfers, or to obtain a copy of the relevant data protection agreements, please contact us through the channels listed in Section 10.

Fd77 welcomes all enquiries, concerns, or requests relating to your data privacy. Our team is ready to help ensure your privacy rights are respected and properly upheld.

For any matters relating to fd77's Privacy Policy, personal data management, or to exercise the rights outlined in Section 8, you may contact us through the following channels:

• Privacy Email: support@fd77-jit.com — use the subject line "Data Privacy Request" to ensure your email is handled by the right team. Responses are provided within 3–5 business days.
• fd77 Live Chat: Available 24/7 within the fd77 platform. For general privacy enquiries, this is the fastest way to get a response. For formal requests such as data access or deletion, email is more appropriate for documentation purposes.

When contacting us regarding privacy matters, please include your account number or registered phone number (for identity verification purposes only) along with a clear description of your request or concern. We take every enquiry seriously and will provide a clear, helpful response.

Fd77 also welcomes feedback on how we handle privacy. If you feel there are areas where we could do better in protecting your privacy, we would like to hear from you. Player feedback is an important part of our ongoing efforts to continuously improve.